Booking & Cancellation Policy

1. Making a booking

Bookings are made online at innovexstudios.com, via WhatsApp, or by phone. A booking is only confirmed once the 50% deposit is successfully received. Unpaid bookings are held as tentative for a maximum of 2 hours; after that the slot is released back to availability.

Minimum booking durations are 2 hours for the main studio, 1 hour for podcast sessions and 3 hours for event bookings (a shorter event is billed as 3 hours). Multi-day bookings are 2 to 7 consecutive days at 12 hours per day — please see the dedicated multi-day terms in section 6.

Online bookings open from tomorrow onwards, and a booking must start at least 4 hours after you make it. For a same-day slot, WhatsApp the team and we will book it for you if the studio is free. Every booking is at the standard published rates — there is no short-notice or same-day surcharge.

2. Deposit & balance

A 50% deposit is charged at the moment of booking. This deposit secures your slot against the shared studio + podcast calendar and prevents anyone else from booking the same time.

The remaining 50% balance is due the day before your shoot. About 24 hours before your slot we email you a secure payment link to settle the balance by card via Stripe's hosted checkout; you can also pay it from the booking in your account. Any balance still unpaid when you arrive is settled with our team before the studio is handed over to you.

Online payments are made by card on Stripe's hosted checkout, which also offers the wallets Stripe supports on your device (such as Apple Pay). Paying by bank transfer, or on invoice under an agency retainer, is arranged directly with our team, who record the payment against your booking.

3. VAT

All published rates are exclusive of UAE VAT (5%). VAT is added at checkout and split across the two payments in the same proportion as the booking — half with the deposit, half with the balance — and itemised on your invoice. The invoice you can download from your account is a tax invoice showing our TRN, and your company's TRN too if you enter it when you book.

4. Time counts from the slot you booked

Your booked time begins at the start hour on the schedule, regardless of when you actually arrive. If you booked 2 PM to 5 PM and arrive at 2:30 PM, you still pay for the full 3-hour window and the studio still handovers at 5 PM.

Please allow setup and wrap time within your booked hours. We suggest arriving 5–10 minutes early; staff will help you load in.

5. Overtime

If you need to continue past your booked hours and the studio is available, you may extend on the spot. Overtime is billed at AED 400 per hour for the studio and settled with our team at the end of your session. If the next time slot is already booked, overtime is not possible — please book a longer window up front.

Podcast overtime is billed at the tier’s hourly rate (no uplift) and settled with our team at the end of your session.

6. Multi-day bookings

Multi-day bookings are 2 to 7 consecutive days at 12 hours per day, starting at the same daily hour. The studio is locked continuously for the full span — your gear stays safely set up overnight between working days, and no other customer can book in between.

Multi-day pricing is 12 hours per day × number of days, each day priced at the standard formula (AED 350 for hours 1–2, AED 300 for hours 3–12 = AED 3,700/day). Multi-day bookings follow the same deposit, cancellation, and overtime rules as single-day bookings.

7. Rescheduling & cancellation

You can cancel online at any time before your booking's start time — from the link in your booking confirmation email, or from the booking in your account. Once the start time has passed, a booking can no longer be cancelled. To reschedule, WhatsApp the team.

7.1. Cancellation fee — flat 50% of the booking total

The cancellation fee is 50% of the booking total (including VAT). If you have paid only the 50% deposit, the deposit is kept as the fee and the balance is not collected. If you have paid more than the fee — for example the balance as well — the difference is refunded to your card automatically; money paid directly to our team is refunded by the team. Any studio credit used on the booking goes back to your credit balance. If nothing has been paid yet, cancelling costs nothing. There are no time-tier rules: the same outcome applies whether you cancel weeks ahead or on the day of the shoot.

Bookings covered by membership hours. Cancelling a confirmed booking keeps half of its membership hours (rounded down) as the cancellation fee, and the rest go back to your allowance. Cancelling a booking that is not yet confirmed returns all of its hours. Hours go back only while the same billing period is still current.

7.2. Rescheduling

Reschedules are handled case-by-case. WhatsApp the team and we will move your slot if availability allows. We aim to be reasonable about genuine schedule changes; repeat reschedules on the same booking may be treated as a cancellation.

7.3. No-show

A booking can only be cancelled before its start time. If you do not arrive and have not cancelled, our team closes the booking: the 50% deposit is kept as the cancellation fee, and we do not pursue an unpaid balance.

7.4. Late arrival

The studio has a 15-minute grace window from your booked start time. After that, staff may release the slot if we cannot reach you. If we do release the slot, the no-show policy applies.

7.5. If Innovex needs to cancel

In the rare case of a cancellation on our side (equipment failure, facility issue, force majeure), you receive a full refund of any amount paid plus a credit of 20% of the booking total toward a future booking. Both are issued by our team.

8. Payments

Deposit payments are processed securely via Stripe, our PCI-DSS-validated payment processor. Innovex does not store your card details on our servers — you complete your deposit on Stripe's hosted checkout page and we receive only a verified payment reference after the transaction is confirmed. The 50% balance is paid the same way: about 24 hours before your booking we email you a secure Stripe payment link, and you can also pay it from your account. Any overtime, add-on, or damage charges under section 10 of the House Rules are settled on-site at the studio.

9. Agencies & brands

For agency or brand bookings with monthly retainers or multi-booking packages, please contact us via the For Agencies page. Retainer terms — which can include reduced deposit requirements, 30-day invoicing, and dedicated account support — are agreed in writing with our team for each retainer.

10. Equipment rental

Equipment rental bookings follow a separate set of terms covering damage deposits, return inspection, and late returns. Please see the Equipment Rental Policy.

11. Changes to this policy

We may update this policy to reflect operational changes or regulatory requirements. The version in effect at the time of your booking applies to that booking. Material changes will be communicated to customers with active future bookings at least 14 days before they take effect.